Last updated: 07/07/2026
This Returns Policy sets out your rights to return Goods purchased from Studio GBM, the trading name of General Business Machines (Limerick) Limited. It forms part of our Terms and Conditions and should be read alongside them.
To return a product, please call us on +353 61 317 977 or email our returns team at sales@studiogbm.ie.
Please ensure that the item is in its original packaging, unopened and in a resalable condition. Damaged or faulty products and delivery shortages must be brought to our attention immediately (see the timeframes below).
What Is the “Cooling Off” Period?
The “cooling off” period is the time you have as an online consumer to decide whether you wish to return your goods. By law, this period expires 14 days after the day you received your goods. If the deadline falls on a non-working day, it is extended to the next working day.
To exercise your right of withdrawal, you must clearly notify us of your decision to withdraw from the purchase. Before returning any goods, please email our returns team at sales@studiogbm.ie. To help us locate your details, please provide as much information as possible, including an order number or account number and a contact telephone number.
How to Return Your Goods
When returning goods, please:
- Include a written note with the goods stating that you are returning them, so we can identify where they have come from. Sending the goods back without this is not sufficient.
- Ensure all goods are packaged correctly and securely, so that the product and its retail packaging are protected during transit.
You are responsible for the cost of returning the goods. Once we have received the goods, inspected them and confirmed they are in a resaleable condition, we will issue a refund for the goods, excluding the original cost of delivery.
Condition of Returned Goods
When availing of the cooling off period, you may not use the goods before deciding to withdraw from the purchase. All goods being returned must be in resaleable condition, including any retail packaging.
Goods That Cannot Be Returned
The following cannot be returned:
- Customised, made to order or personalised goods. Because much of our work is produced to your specification, these items cannot be cancelled, returned or refunded once production has begun, except where they are faulty or not as described.
- Sealed goods where the seal has been broken, where a product is supplied with a security seal for hygiene, safety or licensing reasons and that seal has been broken or tampered with.
[PLACEHOLDER: Confirm whether Studio GBM sells any sealed goods to which the security-seal exclusion applies. If not, this second bullet can be removed. The original policy referenced laptops, tablets and software, which appear to relate to a previous product range.]
This does not affect your statutory rights in respect of faulty goods or goods that are not as described.
Delivery Shortages
On receipt of your order, and before signing for your goods, please carefully check the delivery note supplied by the carrier to ensure the contents of your delivery match the items listed. No responsibility can be accepted for short delivery once the goods have been signed for without a noted discrepancy.
All shortages must be reported by email to sales@studiogbm.ie within 24 hours of delivery. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights as a consumer under Irish and EU consumer protection law, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Contact Us
Studio GBM Hartstonge Street, Limerick, Ireland Email: sales@studiogbm.ie Phone: +353 61 317 977